China Southern Airlines Cancellation and Refund
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China Southern Airlines » Cancellation and Refund
General Cancellation and Refund Policies
Before Ticket
Issuance: Travelers may cancel their booking without penalties and select a
different flight.
After Ticket Issuance: Modifications to flight details,
travel dates, or cabin types might result in charges, depending on fare rules
and seat availability.
Refund Process
Online
Refunds: Customers may apply for refunds via the airline’s official website.
Refunds are returned to the initial form of payment, with processing times
varying based on the bank’s clearance timeline.
Refund Validity: Refund
applications must be filed within 13 months from the departure date or from the
ticket issuance date if unused.
Special Circumstances:
Medical Issues: Passengers who are unable to travel due to medical reasons
must cancel prior to departure to avoid classification as a voluntary refund. A
legitimate medical document from a certified healthcare provider is required.
Involuntary Refunds: In the event of flight disruptions such as
cancellations, delays, or rescheduling caused by the airline, passengers qualify
for a complete refund without any extra fees.
Important
Considerations
Name Mismatches: If the passenger’s name on the
ticket does not match their identification, the ticket must be reissued at the
place of original purchase.
Third-Party Bookings: Tickets acquired
through travel agents or external platforms must be altered or refunded through
the same booking source, as terms may differ.
Passengers are encouraged to check the specific fare rules on their ticket or
contact China Southern Airlines for clarification.
For more detailed assistance on cancellation and refund terms, please contact China Southern Airlines directly at +62 21 5795 8222.
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