Philippine Airlines Cancellation and Refund
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Philippine Airlines » Cancellation and Refund
If you need to cancel a flight with Philippine Airlines (PAL), here’s what you
need to understand about their cancellation and refund procedure:
Cancellation Policy
- Voluntary Cancellations:
Passengers have the option to cancel their reservation online, at PAL’s ticket
offices, or by reaching out to customer service. Cancellation fees may apply
based on the type of fare.
- Involuntary Cancellations: If PAL cancels a
flight due to operational issues, weather disturbances, or government mandates,
passengers may be entitled to a full refund or rebooking without additional
charges.
Refund Eligibility
- Refundable Tickets:
Fully refundable fares permit cancellations with little to no penalties.
- Non-Refundable Tickets: Certain fare types, such as promotional tickets, may
not be eligible for refunds, but may qualify for travel credits or rebooking
with an applicable fee.
- Partially Used Tickets: If only part of the
journey has been completed, the remaining ticket value may be refunded after
deducting applicable charges.
Refund Process
-
Requesting a Refund: Passengers can submit refund requests online via PAL’s
website, at ticket offices, or through travel agents (if the booking was made
through one).
- Processing Time: Refunds are generally processed within
30 to 60 days, depending on the payment method and the fare rules.
Important Notes
- Service charges, fuel surcharges, and
taxes may not be refundable.
- Passengers who fail to board (no-show) may
face higher penalties or lose the full value of the ticket.
Passengers are encouraged to check the specific fare rules on their ticket or
contact Philippine Airlines for clarification.
For more detailed assistance on cancellation and refund terms, please contact Philippine Airlines directly at +62 21 3001 5757 / 5758 (Jakarta Office) or +62 361 750 353 / 750 354 (Bali Office).
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