Indonesia Airports Arrival Procedures (International Flight)

Step 1: Passengers disembark and follow the sign leading to Passport Control and the baggage hall. Follow arrivals sign to Immigration and proceed to retrieve your baggage. Unless you are a Indonesia citizen, resident or from a visa-free country (a full list of is available on the Indonesia Immigration Service website, details of which are listed below) you will probably be required to have a valid visa before entering Indonesia.

In case a passenger has not obtained a visa to enter Indonesia, the list of countries whose citizens are eligible to obtain Visa on Arrival (VOA) or and e-Tourist Visa alongside additional details can be accessed here. (NOTE: NOT all airports in Indonesia are VOA and e-Tourist Visa Designated Airport.)

Step 2: Present your passport and Arrival Card at the immigration counter.

Step 3: Retrieve your baggage in the baggage hall at the baggage carousel. You can verify the baggage carousel number of your flight on the Baggage Claim Flight Board. In case you can’t find your baggage or the baggage carousel is empty, kindly contact your airline, e.g. Garuda Indonesia, Singapore Airlines (SIA), etc. or check at the baggage claim counter.

Step 4: After you have your baggage and all your belongings, undergo the customs inspection.

 • If you have goods to declare, you should go to the exit stating “Goods to Declare” (the red exit)

 • If you have nothing to declare, use the exit stating “Nothing to Declare” (the green exit)

Step 5: Proceed to arrivals hall.

Step 6: Have a pleasant journey. Public Transport and Airport Facilities are also available here.
 

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