Emirates Cancellation and Refund

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If you need to cancel a reservation with Emirates, the refund process will vary depending on your fare type, method of booking, and the reason for cancellation.

How to Cancel an Emirates Booking

Online: Go to the Manage Booking section on the Emirates website.

Phone: Reach out to Emirates Customer Service.

Travel Agency: If you booked through a travel agent, contact them directly.

Refund Eligibility

Refundable Tickets: These are eligible for either a full or partial refund (cancellation fees may apply).

Non-Refundable Tickets: You can receive a refund only for unused airport taxes.

Flex & Flex Plus Fares: Typically allow for free or minimal cancellation fees.

Special & Saver Fares: May incur higher cancellation fees or be non-refundable.

No-Show Policy

If you do not cancel before the flight departs, a no-show fee may apply, which could reduce the amount refunded.

Refund Processing Time

Refunds are usually processed within 7-14 days, but the time may vary depending on your method of payment.

Medical Emergencies & Special Circumstances

Emirates provides flexible rebooking or refund options in the event of flight disruptions, travel restrictions, or medical emergencies.

Passengers are encouraged to check the specific fare rules on their ticket or contact Emirates for clarification.

For more detailed assistance on cancellation and refund terms, please contact Emirates Jakarta Contact Centre directly at +62 21 2934 5555.

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